Deposit & Cancellation Policy 2021

Cancellations 

No cancellations or changes allowed within 24 hours of an appointment.

As a small business, we’re heavily impacted when a client cancels late or doesn’t show up because their time slot can no longer be filled by someone else. If you’re unable to make an appointment, and we ask you to kindly give at least 24 hours’ notice to cancel or reschedule. This gives us an opportunity to fill the empty space.

For all online and in-clinic appointment reservations, we reserve the right to charge a no show/late cancellation fee of 50% of the missed/late cancelled appointment.

Deposits

Online booking clients must pay a deposit to secure their appointment, this deposit will pay for half of the treatment. If a late cancellation or a no-show appointment occurs, you’re not entitled to a refund for the deposit.

Clients who walk into the clinic, call, or email to make an appointment will also be required to make a deposit to reserve an appointment. This will be sent in an email with a link to pay (you’ll then have 24 hours to pay before the booking will be cancelled) or you can pay at reception at the time of booking.

Clients owing for previous late cancelled/no show appointments need to clear this debt before being able to book another appointment.

During the month of December, all appointments that are over 2 hours in length must pay a deposit.

If you move or cancel an appointment with appropriate notice, the deposit will automatically appear on the rescheduled appointment. If cancelled, it will appear as a credit on your file (please note deposits are non-refundable).

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